Order Cancellation Policy

 

1. Cancellation Conditions

You can cancel your order under the following circumstances:

• If your order is placed within 48 hours and has not been shipped, you can directly cancel the order;

• If the order has been placed for more than 48 hours or has already been shipped, we cannot directly cancel the order. You will need to wait for the item to be delivered, and then contact us to request a return and refund according to our Return & Exchange Policy.

2. How to Cancel an Order

Please contact our customer service team via email or phone to request the cancellation, and provide your order number, payment proof, and cancellation request;

Our customer service team will process your request promptly. Once the cancellation is confirmed, we will notify you of the result and arrange the refund.

3. Refund Process

Refund Method: The refund will be credited to the same card you used for payment (American Express, JCB, Mastercard, Discover, Diners Club, VISA, etc.);

Processing Time: Refunds are expected to arrive within 5-10 business days, depending on the processing speed of your bank. If you have not received the refund after this period, please contact us for assistance. For more details on refunds, please refer to our Refund Policy.

4. Contact Us

Contact Address: 210 KENTUCKY DR, LADSON, SC 29456-3281, United States
Customer Service Phone: +1 (929) 250-8924
Customer Service Email: team@deckhomers.com
Online Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)