Terms of Service

 

1. Introduction and Scope

Welcome to Deckhomers (hereinafter referred to as "we"). These terms of service apply to all online activities conducted through our official website, including browsing, placing orders, and using related services. This policy is designed to clarify the rights and obligations between users and us, ensuring your transactions are safe, transparent, and efficient.

2. User Accounts and Responsibilities

When using our website, users must ensure the information they provide is true, accurate, complete, and up-to-date. Any issues resulting from incorrect information provided by the user are their responsibility. Users must comply with relevant laws and regulations and refrain from any unlawful activities or interference with the normal operation of the website.

3. Product Information, Stock & Pricing

We strive to provide accurate and up-to-date product information, including descriptions, images, stock availability, and pricing. However, some updates may cause discrepancies. We will contact you before order confirmation to resolve any discrepancies if they occur.

4. Orders & Payments

Please review your order, including items, quantities, prices, and shipping details before confirming. By completing your order and making payment, you agree to these terms of service. We accept all payment methods available on our website.

5. Shipping Policy

We currently provide shipping within Australia only.

• Processing Time: Orders are processed and shipped within 1 to 3 business days after confirmation.
• Estimated Delivery Time: 7 to 9 business days after shipment.
• Special Circumstances: Delivery may be delayed during peak periods or special conditions.

Shipping Fees:

• Orders between A$0 and A$139.99: Shipping fee of A$6.99.
• Orders over A$140: Free shipping.

All prices include applicable taxes, and no additional charges are required during delivery. For more details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Before Shipment: You can cancel your order at any time before it is shipped at no cost. Please contact us via email with your order number. Refunds will be processed within 5 to 10 business days.

After Shipment: Once the order has been shipped, it cannot be directly canceled. You can refuse the delivery or request a return through our Return and Exchange Policy. Refunds will be processed after the returned product is received and verified. For more details, please refer to our Order Cancellation Policy.

7. Return and Exchange Policy

Return Conditions: You may request a return within 35 days of receiving the product, provided it is unused, in its original package, with tags attached, and accompanied by proof of purchase. If the product is damaged or incorrect, we will accept the return and provide a full or partial refund.

Exchange Conditions: The product must be returned in its original packaging. If the product has a quality defect or was damaged during shipping, we will exchange it free of charge.

Return Process: Please contact our customer service team via email, providing your order number and a description of the issue. We will guide you through the return process.

Refund Processing Time: Refunds will be processed within 5 to 10 business days after the return is verified. For more details, please refer to our Return and Exchange Policy.

8. Refund Policy

All approved refund requests will be processed within 1 to 3 business days. Refunds will be credited to the original payment method. Depending on your bank's processing time, refunds may take 5 to 10 business days to appear in your account. If you have not received your refund within this period, please contact us for assistance. For more details about refunds, please refer to our Return and Exchange Policy.

9. Disputes and Applicable Law

This policy is governed by Australian law and interpreted accordingly. In the event of a dispute, we will prioritize resolving the issue through amicable negotiation. If negotiation fails, the dispute will be submitted to the competent court in Australia for resolution. We reserve the right to update this policy at any time and will notify users of any changes by posting them on our website.

10. Data Protection and Privacy

We are committed to protecting users' personal information and will only collect, store, and use data within the necessary scope to provide services. For more information, please refer to our Privacy Policy.

11. Intellectual Property

All content on this website, including but not limited to text, images, designs, and graphics, is protected by intellectual property laws. Unauthorized copying, distribution, or commercial use is prohibited.

12. Limitation of Liability

To the extent permitted by law, we are not responsible for any indirect losses resulting from the use of this website, order delays, minor product differences, or other related issues. This provision does not affect your statutory rights.

13. Updates to Service Terms

We reserve the right to update or modify these service terms at any time. Any changes will be posted on the website and will take effect immediately upon publication.

14. Contact Information

If you have any questions or need assistance, please contact us via the following:

Contact Address: 210 KENTUCKY DR, LADSON, SC 29456-3281, United States
Customer Service Phone: +1 (929) 250-8924
Customer Service Email: team@deckhomers.com
Online Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)