Payment Methods
At Deckhomers, we only accept **AUD (Australian Dollars)** as the payment currency. All orders must be paid in AUD. Please ensure that your payment account, payment tool, or bank card supports payments in AUD. If you are an international user, currency conversion fees may apply based on the exchange rate.
1. Accepted Payment Methods
We accept the following major credit and debit cards for payments:
- Visa
- MasterCard
- American Express
- JCB
- Discover
- Diners Club
- VISA
2. Payment Security
Our website uses the latest encryption technology to ensure that your payment information is secure during the transaction process. All payments made via credit or debit cards are processed through a secure payment gateway, ensuring the protection of your personal data.
3. Currency Conversion and Related Fees
If you use an international credit card or debit card to make a payment, the amount will be settled in AUD. The payment amount may be converted based on your bank's exchange rate. Your bank may charge currency conversion fees or international transaction fees, which are beyond our control. For more details, please consult your bank.
4. Order Confirmation and Payment
Once you confirm your order and complete the payment, we will process and arrange the delivery of your items. You will receive a confirmation email once your payment is successful, with your order details and expected delivery date.
5. Order Cancellations and Refunds
If you need to cancel your order during the payment process or request a refund after payment, we will handle it according to our order cancellation policy. Please note that all amounts will be refunded in AUD, and refund times may vary depending on the payment method. For more details, please refer to our refund policy.
6. Common Payment Issues
- Card Payment Failures: If your card payment fails, please check if the card information is correct, or try using another payment method. If the issue persists, please contact your issuing bank.
- Currency Conversion Fees: As we only accept AUD payments, international customers may incur currency conversion fees. Please consult your issuing bank for specific charges.
7. Supported Countries and Regions
While we accept payment from global credit cards, we only support AUD payments. If you are using a foreign card, be aware that currency conversion fees may apply. Our payment system supports cards from multiple countries (such as Visa, MasterCard, etc.), but please ensure your card supports international transactions.
Important Notes
- All orders are settled in AUD. If you use an international card, the payment amount will be converted based on the exchange rate, and conversion fees may apply, which are charged by your bank.
- We offer a variety of credit card payment options to ensure that you can choose the most convenient payment method for your needs.
- To ensure smooth payment, please double-check the payment amount and relevant information before confirming your order.
If you have any questions regarding payments or encounter difficulties during the payment process, please feel free to contact our customer service team. We are here to assist you.