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Refund Policy

Thank you for shopping with Deckhomers (hereinafter referred to as "we"). To ensure a smooth and hassle-free return or exchange process, please carefully review the following terms.

1. Return & Exchange Period

You may request a return or exchange within 35 days from the date you receive your product. Requests made after this period will not be accepted.

2. Eligibility for Returns & Exchanges

You can request a return or exchange under the following circumstances:

  • Product Appearance Issues: Any visible damage, scratches, or defects.
  • Quality or Functional Issues: Products that are faulty or do not work as intended.
  • Odor or Color Differences: Products with an unusual smell, significant color discrepancy, or other issues.
  • Incorrect Items: Products that do not match your order.
  • No-Reason Returns/Exchanges: Returns or exchanges for personal preference without specific defects.

All returned items must be unused, undamaged, and in their original packaging with all included accessories.

3. Return & Exchange Procedures

Return Process

  • Contact our customer service via email or phone with:
    • Order number
    • Payment proof
    • Reason for return
    • Relevant photos or videos
  • Once your request is reviewed and approved, we will provide you with a return address.
  • Carefully package the product along with all accessories, materials, and the return label from the original packaging, and send it to the provided address.
  • After receiving the returned product, we will inspect it. If it meets our return criteria, a refund will be processed promptly. 

Exchange Process

  • Contact our customer service via email or phone with:
    • Order number
    • Payment proof
    • Reason for exchange
    • Relevant photos or videos
  • If approved, we will provide a return address for the product.
  • Pack the product with all accessories, materials, and the return label in its original packaging, and return it to the designated address.
  • Upon receipt and inspection, if the product qualifies for an exchange, we will ship the replacement item within 1–3 business days. 

4. Refunds

  • Method: Refunds will be credited to the original payment method (American Express, JCB, Mastercard, Discover, Diners Club, VISA, etc.).
  • Processing Time: Refunds usually take 5–10 business days, depending on your bank. If you do not see the refund within this period, please contact us.

5. Shipping Costs

  • Returns due to product issues (appearance, defects, odor, color discrepancy, or incorrect items) will have the shipping cost covered by us.
  • No-reason returns or exchanges require the customer to cover the shipping cost.

6. Important Notes

  • All products are carefully inspected before shipping. If you receive a product with issues, contact us immediately for support.
  • Returns and exchanges are only accepted if the items meet the conditions above and are returned according to the specified procedure.
  • We reserve the right to refuse any return or exchange that does not meet the requirements or is not processed correctly.

7. Contact Us

Contact Address: 210 KENTUCKY DR, LADSON, SC 29456-3281, United States
Customer Service Phone: +1 (929) 250-8924
Customer Service Email: team@deckhomers.com
Online Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)