Shopping Guide
1. How to Shop on Deckhomers
Shopping at Deckhomers is easy and secure. Just follow these simple steps to make a purchase:
- Browse Products: Browse our categories or use the search bar to find the products you're looking for.
- Add to Cart: Once you've found your desired product, select the quantity and click "Add to Cart".
- Review Your Cart: When you're ready to checkout, click on the cart icon at the top right of the page to review your selected items.
- Proceed to Checkout: Click "Proceed to Checkout" to enter your shipping details and payment information.
- Payment: Choose your preferred payment method and complete the purchase.
- Order Confirmation: Once the order is placed, you'll receive an email confirmation with your order details and estimated delivery date.
2. Payment Methods
We accept a wide range of payment methods for your convenience:
- American Express, JCB, Mastercard, Discover, Diners Club and VISA.
3. Shipping Information
We currently offer shipping within Australia. Delivery times and shipping fees are based on the shipping address and the selected shipping method.
For more details, please refer to our Shipping Policy.
4. Returns and Exchanges
We hope you're happy with your purchase. If you're not, we offer a return and exchange policy. Please make sure that the items you return are unused, in their original packaging, and in resellable condition.
For detailed instructions on how to return or exchange an item, visit our Return and Exchange Policy page.
5. Customer Support
If you have any questions or need assistance while shopping, our customer support team is ready to help. You can contact us via the following methods:
Contact Address: 210 KENTUCKY DR, LADSON, SC 29456-3281, United States
Customer Service Phone: +1 (929) 250-8924
Customer Service Email: team@deckhomers.com
Online Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)